Virtual Platform FAQs
Everything you need to know about attending ISDE 2022 virtually :
Access to the Virtual Platform
Access to the Virtual Platform is now Open! Please look out for emails from “Pheedloop” in the email account you used for registration to gain access to the Virtual Platform. If you do not receive the email with the virtual platform link, please check your spam/junk folder.
How do I access ISDE 2022?
Log in with your registration email address and the password provided in your ISDE 2022 Virtual Event Portal Access email sent to you.
Your Online Profile
Once you are logged in, you can update your profile and select the visibility of your profile by clicking on the “Account” tab.
Possible Issues and Solutions
Web Browser
We strongly recommend using a modern browser to participate in the virtual event. Specifically, we suggest Google Chrome for its security and feature compatibility. If you would like to download it, please follow this link.
Internet Connection
A high-speed internet connection is recommended to participate in sessions without experiencing interruptions. If the stream is working, but the audio or video seems choppy, it is possible your internet connection is too slow, unstable, or bandwidth is being utilized elsewhere.
What is the recommended bandwidth to attend the Congress?
For the best experience, we recommend at least 1.2 Mbps download speed.
I can see the video, but I do not hear any sound
Ensure your speakers are not muted, none of the controls on the stream (if available) are muted, and no other tab is occupying your audio channel.
I am having audio issues
Please make sure you clicked on “Join Computer Audio” on the session screen when it opens.
You may also re-click on the session name (left side) to refresh the stream (DO NOT refresh your browser; this will cause you to log out of the session). If your sound issue continues, please exit, and re-enter the meeting. During live broadcast hours, you can also connect with us via the LiveChat in the bottom left corner of our screen. If you are watching presentations on tablet/ phone, you may consider using a headset.
Optimal Viewing
Enter a full screen mode for the best presentation experience – click “Full Screen” (top right corner of the presentation screen)
What happens if I am registered but cannot make it to the Virtual meeting?
The presentations will be recorded and made available on the platform shortly after the live broadcast, and will be available for on-demand viewing until December 31, 2022.
Can I download the presentations to watch when not connected to the Internet?
Unfortunately, no. You will require a high-speed internet connection to stream the presentations.
Other
I have another question. Who do I contact?
For ISDE 2022 queries, please email ISDE-congress@isde.net.
For general ISDE queries, please refer to the ISDE website or email info@isde.net.
